Volume 5 • Issue 2 • 2019

Editor's note

Editor's note

  • Erik Blair

Volume 5 • Issue 2 • 2019 • 1

Articles

Can't complain: Factors influencing dissatisfied customers’ non-complaining behaviour

  • Sherine Kwok

Volume 5 • Issue 2 • 2019

The marketisation of air transportation public service obligations

  • Damian Devlin

Volume 5 • Issue 2 • 2019 • 8-13

Third party funding: self-regulation in the UK

  • Philip Ells

Volume 5 • Issue 2 • 2019 • 14-18

Picture perfect

  • Erik Blair

Volume 5 • Issue 2 • 2019 • 22-25

Are societal perceptions of butch and feminine lesbians changing?

  • Chanelle Robertson
  • Rosemary Stock
  • Anke Görzig

Volume 5 • Issue 2 • 2019 • 24-29

Black students in England 1950-2000: representation, identity

  • Lilian Godwin Pearce

Volume 5 • Issue 2 • 2019 • 32-35

Information literacy: concept and contexts

  • Davina Omar
  • Marc Forster

Volume 5 • Issue 2 • 2019 • 36-40

Student profile

Student profile

  • Marcus Nicholls

Volume 5 • Issue 2 • 2019 • 42