Volume 5 • Issue 2 • 2019
Editor's note
Articles
Can't complain: Factors influencing dissatisfied customers’ non-complaining behaviour
Sherine Kwok
2019-10-14 Volume 5 • Issue 2 • 2019
The marketisation of air transportation public service obligations
Damian Devlin
2019-10-14 Volume 5 • Issue 2 • 2019 • 8-13
Third party funding: self-regulation in the UK
Philip Ells
2019-10-14 Volume 5 • Issue 2 • 2019 • 14-18
Are societal perceptions of butch and feminine lesbians changing?
Chanelle Robertson, Rosemary Stock and Anke Görzig
2019-10-14 Volume 5 • Issue 2 • 2019 • 24-29
Black students in England 1950-2000: representation, identity
Lilian Godwin Pearce
2019-10-14 Volume 5 • Issue 2 • 2019 • 32-35
Information literacy: concept and contexts
Davina Omar and Marc Forster
2019-10-14 Volume 5 • Issue 2 • 2019 • 36-40