Volume 5 • Issue 2 • 2019

Editor's note

Editor's note

Erik Blair

Volume 5 • Issue 2 • 2019 • 1

Articles

Can't complain: Factors influencing dissatisfied customers’ non-complaining behaviour

Sherine Kwok

Volume 5 • Issue 2 • 2019

The marketisation of air transportation public service obligations

Damian Devlin

Volume 5 • Issue 2 • 2019 • 8-13

Third party funding: self-regulation in the UK

Philip Ells

Volume 5 • Issue 2 • 2019 • 14-18

Picture perfect

Erik Blair

Volume 5 • Issue 2 • 2019 • 22-25

Are societal perceptions of butch and feminine lesbians changing?

Chanelle Robertson, Rosemary Stock and Anke Görzig

Volume 5 • Issue 2 • 2019 • 24-29

Black students in England 1950-2000: representation, identity

Lilian Godwin Pearce

Volume 5 • Issue 2 • 2019 • 32-35

Information literacy: concept and contexts

Davina Omar and Marc Forster

Volume 5 • Issue 2 • 2019 • 36-40

Student profile

Student profile

Marcus Nicholls

Volume 5 • Issue 2 • 2019 • 42